Shipping Policy

At BIG STORE, we work with international suppliers who ship products directly to the address provided at checkout.

Delivery Time

Average delivery time is 5 to 12 business days, depending on your location. Once payment is confirmed, order processing and dispatch take 1 to 3 business days.

Tracking

All orders include a tracking number that will be sent via email so you can follow your delivery status.

Partial Shipments

If you purchase more than one product, items may be shipped separately, each with its own tracking code.

Customs and Duties

In rare cases, customs authorities may apply additional fees or taxes. These costs are the customer’s responsibility.

Shipping Address

Please make sure all details are correct before completing your purchase. In case of an incorrect address or recipient unavailability, the package may be returned, and any new shipping costs will be the customer’s responsibility.

Customer Support

If you have any questions, our support team is available to assist you. By placing an order, the customer automatically agrees to the conditions described here.

  • payments

    Pago seguro

    Su pago es 100% seguro y verificado.

  • package_2

    Cliente satisfecho

    ¡Garantía de compra o le devolvemos su dinero!

  • call

    Servicio al cliente

    Servicio de lunes a sábado de 9:00 am a 6:00 pm

  • local_shipping

    Entrega Garantizada

    Recíbelo en casa de forma rápida y segura